How can I create an FTP-account?

When you buy hosting from us this includes one main FTP account that has access to all hosting folders. The password for it is the same as the cPanel password that is in your welcome email.

Additional FTP can be created which have access only to specific folders. The number of FTP accounts available to you depends on your hosting plan.

To create an additional FTP account go to cPanel - "Files" - "FTP accounts”.

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Where can I change files or folders permissions?

Permissions can be changed at cPanel - "File Manager" - select files/folder - click "Change...

How can the cPanel language be changed?

Go to «Preferences» → «Change Language».

Settings for the database connection

  Server, username and password are given in the email "New Account Information".  DB_NAME - is...

I changed my DNS server an hour ago but nothing has happened.

It takes from 12 - 48 hours for this to be done, you have to be patient.

I have registered for your hosting and have my own domain name. What do I need to do now?

You should transfer your domain name to our DNS servers: ns1.sherlockhost.co.uk,...