When you buy hosting from us this includes one main FTP account that has access to all hosting folders. The password for it is the same as the cPanel password that is in your welcome email.
Additional FTP can be created which have access only to specific folders. The number of FTP accounts available to you depends on your hosting plan.
To create an additional FTP account go to cPanel - "Files" - "FTP accounts”.
Go to cPanel, open "Files Manager", select file and click "Edit" for common files or "HTML...
To create a database go to cPanel - "Databases" - "MySQL Databases". Type in the database name...
Go to File Manager and choose “Settings”: Choose "Show hidden files" and press "Save":
Go to the "Files" block, click on the "Backup" icon.Note: You can restore only partial backups...
You can do that in the customer area, go to "Services" - "My services" - "View details" - "Change...
Copyright © 2026 Sherlockhost. All Rights Reserved.